Frequently Asked Questions

Q.Does the price include delivery and set up?
A.Launch Pad Inflatables does all delivery and set up of each inflatable unit as well as any rented Giant Yard Games. Tables and chairs are to be set up by the customer after drop off, but can be set up by staff with an additional $25 fee. Our drivers verify everything is in good working order, clean and setup properly for your safety.

*At this time, Launch Pad Inflatables can only offer free local delivery to the Brighton area (Within 6 Miles of our Warehouse) with the ongoing and consistent increases in fuel cost. We are doing everything we can to keep prices at an affordable rate, but delivery fees will be assessed at checkout and is based on miles from our Warehouse in Brighton Colorado.
Q.How do I book my event with Launch Pad?
A.Its simple! Either book online or give us a call at 303-901-6691.

Book online:
1. Select your date & Time (up to 8 hours is included, anything over 8 hours will add $25 per added hour)
2. Create your party package.
3. Fill out party event details
4. Pay the deposit
5. The remaining amount will automatically be collected from the card on file 3 days prior to the scheduled booking.
Q.When do I pay?
A.We require a deposit to be paid at the time of booking. The remaining balance will be collected 3 days prior to the event.

The card on file, entered during the time of booking/deposit, will be automatically charged 3 days prior to the scheduled booking.
Q.What methods of payment do you take?
A.We accept the following:
Master Card
American Express
Q.What if I have to cancel?
A.We understand that life happens. Launch Pad Inflatables asks that all cancellations to be called in no later than 72 hours prior to your event to receive a full refund. Anything cancelled within 72 hours from your scheduled event:
1. We can move your booking to another day
2. We can issue you a rain check in the amount of the deposit that will be good for one full year.
Q.What is your cleaning process?
A.Launch Pad Inflatables takes pride in the cleanliness of our inflatables and games (spray with disinfectant). We clean and sanitize each inflatable and game after every use. We are committed to ensuring that you and your children are in a clean and healthy environment.

Here is our process:
1. Inflate the unit vacuum/blow out all grass and debris.
2. Wash and scrub with water and cleaning agents from top to bottom, inside and out.
3. Rinse off with water.
4. Hand dry and let air dry the rest of the way.
5. Spray with disinfectant... ready for use again.
Q.How far in advance should I book?
A.In the peak season (May - September), we suggest booking
2-3 weeks in advance to secure your spot. The sooner you book the more options you will have, however, most of the time we can also book last minute - at least 1 day notice.
Q.What is your Delivery Area?
A.For more details and a picture of of a map of our Delivery Area, please go to Menu> Service Area

We provide delivery to:

​Commerce City*
Fort Lupton
Westminster *

We appreciate the opportunity as a small locally owned business to continue serving our community with a fun and exciting experience. In order for us to remain in business and to continue offering the level of service our customers deserve, we unfortunately may have an additional surcharge for fuel, as our nation is currently facing the burden of rising fuel costs. We appreciate your understanding an support. This cost will be automatically calculated at check out.
Q.Are you insured?
A.Yes, Launch Pad Inflatables holds a policy through SECURA Insurance.

Having this policy makes us a preferred vendor for city parks and recreation departments that require certificates of liability.
Q.Can I set up at a park?
A.Yes, Launch Pad Inflatables is a preferred vendor to set up at city parks and recreation areas. If you have already called the city to reserve your space at the park, they may have asked you to provide a Certificate of Liability from your bounce house assured we can provide this information to the city.

Simply check out our Parks & Recreation page for tips for planning at a park.
Q.Are the inflatables safe?
A.Yes, the inflatables are safe. Launch Pad Inflatables purchase all our inflatables from top manufactures here in the USA.

Our staff is trained and are certified to safely install each inflatable in a variety of terrains. Staff will also walk you through the safety procedures if bad weather occurs during your rental time.
Q.What happens if the weather is bad?
A.Living in Colorado we understand that the weather is unpredictable. Launch Pad Inflatables follows our Cancellation Policy. We ask that all cancellations to be called in no later than 72 hours prior to your event to receive a full refund. Anything cancelled within 72 hours from your scheduled event:
1. We can move your booking to another day
2. We can issue you a rain check in the amount of the deposit that will be good for one full year.
Q.What surfaces can inflatables be set up on?
A.The safest area for set up is on a level grassy space which is secured with 18" stakes.
However, we can set up on:
-Dirt/Native Colorado Grass - Additional $10 charge for extra tarping so the kids aren't stepping on sharp stickers/grasses.
-Crushed asphalt/pea gravel - Additional $15 charge for an extra heavy duty tarp to protect the unit and the kids feet.
-Hard Surface/Pavement - Prices Vary per unit. We have to use 3 sandbags per tie-down. This set up takes much longer to set up.

Please visit Rules & Guidelines for additional Site Requirements
Q.Military or First Responder?

Our family and every one of our team members has a HUGE presence in both the military and first responder fields. Regardless if you are active duty military, police, fire, EMS or retired, Launch Pad Inflatables wants to show our appreciation to you by offering you a discount.

Before making your reservation call us at 303-901-6691 to make sure you get a discount off your order and to verify proof. Thank you again for your service, and we look forward to serving you!
If you have any other questions, please feel free to call us any time at: (303) 901-6691

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